Maintenance Guide

Introduction

The RapidResolution module helps teams to manage issue reports, identify and track bugs, and to document and reuse solutions.

The features include:

• Report and archive issues - Similar to tickets in a support system, issues include all problems that people run into while using the project.
• Track and review bugs - Detailed reports of all functional, cosmetic, security, and other technical faults and flaws in a system.
• Document and reuse common solutions - Known ways of solving problems can be documented and assigned to the relevant bugs and/or issues. The knowledge base of solutions can then be reused when appropriate.

Getting Started...

Notes:

• If you have not logged in you will need to do so by clicking Sign In at the top right of the page.
• A project must be created and selected/activated (from the current project menu at top left) before planning data can be created.
• Exception: These restrictions do not apply to reporting issues; issues can be reported by anonymous visitors and don't require a current project to be selected (though it is recommended where applicable).

1. Publish the "report issue" link
   1. Click Support -> Issues on the menu to the left.
   2. Click the Link Info button
   3. If the link is for a specific project then ensure that it's selected/activated in the current project list.
   4. Publish the report issue link where it's easy for users of your project(s) to follow it
   5. Anyonymous or identified/registered users can quickly and easily report issues by following the link
2. Report issues
   1. Click Support -> Report Issue on the menu to the left (or follow the link published in the previous step).
   2. Fill out the form.
3. Track bugs
   1. Click Maintenance -> Bugs on the menu to the left.
   2. Click the Report Bug button
   3. Complete the form.
4. Define and reuse solutions
   1. Click Maintenance -> Solutions on the menu to the left.
   2. Click the Create Solution button
   3. Complete the form.

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