Streamline your support services from issue reporting, to the identification of bugs, and the creation/implementation of solutions.
The RapidResolution project is an ASP.NET ticket support system combined with a bug tracker. Running within the WorkHub modular framework the RapidResolution module can be used to efficiently resolve issues and bugs, and reuse solutions to save time.
Downloads
Project downloads are available for use under GPL.
The RapidResolution module is currently included in the WorkHub project.
Checkout Source Code
The RapidResolution project is currently in the
WorkHub repository.
System Requirements
The RapidResolution module requirements are the same as the
WorkHub project.
Why use RapidResolution?
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Issues can be reported by any user without requiring registration.
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Solutions to bugs can be defined once, then all related incoming issues can be resolved quickly and requiring minimal energy.
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Issues can be grouped together with the bugs that cause them, making solutions easier to identify and distribute.
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Issues, bugs, and solutions can be associated with projects in the OpenProjects module.
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The RapidResolution module can be installed in the WorkHub modular framework and interact with other modules.
Features
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Issues can be reported by anonymous or registered users.
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Bugs can be defined, logged, and linked to related issues.
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Solutions can be created, logged, linked to related bugs/issues and easily used to resolve new issues.